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Sponsored by Dell AI Factory with NVIDIA
Emma is a digital human who serves as an always-on call center agent for Amarillo, Texas. The city's diverse population meant that a lifelike representative needed to be fluent in many languages and expressions, as well as in a wide range of city services, from trash pickup to library hours.
There was no model for an AI undertaking like this, says Amarillo chief technology officer Rich Gagnon. The Dell AI Factory with NVIDIA enabled Amarillo to become the first city in the world to offer its citizens access to a digital human who looks and talks like them. And, because of Emma's efficiency in handling high inquiry volumes, she quickly paid for herself, offsetting the $1.8 million expense of a call-center expansion.
Learn how the Dell AI Factory with NVIDIA can power your way to AI here:
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