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As companies evolve in the artificial intelligence (AI) era, PwC Global and US commercial technology and innovation officer Matt Wood joins Wealth Host Brad Smith to discuss what AI means for the organizations employing it, especially as the use of AI service agents rises in popularity.
"AI, as we see it today, is probably the single largest shift in how we're going to interact with data and information and each other, probably since the advent of the very, very earliest internet," Wood says.
He adds that organizations that invested "in the early internet 30 years ago went on to experience pretty tremendous growth in the intervening couple of decades, and it's my guess that organizations that are investing in generative AI today are going to experience the same, if not more, growth over the next ten, 20, 30 years going forward."
"Whilst there is some angst around what that means to the workforce, at least what we've seen at PwC is that organizations that are applying generative AI in a way, which is responsible, it actually makes the intelligence and the expertise of their existing workforce stronger. It doesn't replace individuals; it augments their abilities and their expertise and allows them to deliver much higher leverage for the organization."
Watch the video above to learn more about the impact of AI adoption on companies and workers.
To watch more expert insights and analysis on the latest market action, check out more Wealth here.
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2025/01/04
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