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I used to think there were two sorts of people in the world: those who used exclamation marks in their work emails and those who did not, writes FT business columnist Pilita Clark.
But does writing emails with exclamation marks, as is widely perceived, make you seem less serious and less professional?
Research shows women use them far more than men, often out of concern that they will appear cold or unfriendly if they don't. Many then spend even more time worrying that this habit makes them seem incompetent or inferior.
Either way, the big takeaway from the research is that — regardless of gender — you can probably relax.
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